Telemarketing for Wider Networks

Telemarketing services generally focus on certain consumer pockets to increase their sales. There is a definite logic in that. Not all the customers that your outbound call center agents tap would be interested in buying something from you. However, in the process of...

Redundant Telemarketing Agents

There are those tough times in the life of a BPO manager when you have to let go of some of the best members of your team. Downsizing can happen because of a number of reasons, as we know by now. It could be that the call center has run out of budget. It could be that...

Planning Your Telemarketing Moves

Planning for the rainy day is a metaphor that we use in our daily lives every now and then. But in terms of work, we consider planning to be something that we do when we have the time. Otherwise, we tend to rush in and try to get the work done. This approach is not...

Telemarketing Calls: When?

As telemarketing moves into a phase when nothing can be taken for granted, lots of research is being done to optimize the process of lead generation. Extra care is being taken to ensure that the call center agents are doing it the right way. Consumers are not so...

Schooling Telemarketing Agents

Very little is said and written about the need for putting telemarketing agents into the classrooms. By classrooms, I mean both forms of imparting education: in-house training modules in the BPO units and also educational institutions for their formal education....
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