When you pay eBay to list your item, you are paying for not only the right to sell, but also with the understanding that eBay customers will be able to see your items in a search. For the most part, this system works great for both buyers and sellers. However, there have been times when our business was not displayed during searches, which resulted in a drop of sales from over $ 100 dollars a day to less than $ 100 a week.
We have had our eBay store for a little over 3 years and had noticed that every once in a while, we would not have any sales for as much as a week at a time. At first, we thought the loss of business was due to fewer customers looking for our product. It wasn’t until we noticed a trend that we started to research other explanations for this dramatic drop. So we tried a search for an item that we had listed, and were surprised to find that we were nowhere in the results. When we contacted eBay, they assured us that this was a glitch and they would look into it. However, after this happened several times, we were able to provide them with proof that we were excluded from search results.
At this point, they admitted that it was probably because we had higher prices than our competitors. Occasionally, our price may have been higher, but that was usually not the case. Ebay charges a higher fee for merchandise with a higher price, so excluding an item for that reason makes no sense and is unfair to the seller. While researching this problem, we noticed that we weren’t the only ones that seemed to be experiencing this.
As a seller, you need to take steps to make sure that your business can succeed. Be vigilant and do periodic searches for your item. Also, have family and friends try to search for your item to make sure that potential customers can find what you are selling. And if eBay does remove you from the search results, contact them immediately and keep contacting them so that they will fix this problem.
Ronda is a stay at home mom of 4 boys and helps run her family’s business.